Cancellation & Refund Policy

At MyIndianow.com, we are committed to delivering high-quality web development and app development services to our clients. We understand that project requirements and circumstances can change, and we have designed our cancellation and refund policy to be fair, transparent, and mutually beneficial.

1. Service Coverage

This policy applies to all services offered by MyIndianow.com, including:

• Website Design and Development
• Mobile App Development (Android & iOS)
• E-commerce Solutions
• Custom Web Applications
• UI/UX Design Services
• Website Maintenance and Support Packages
• Domain and Hosting Services (where applicable)
• Digital Marketing Services (SEO, Social Media)

2. Refund Eligibility Based on Project Stage

2.1 Refund Structure by Project Phase

Project Stage	Refund Eligibility	Conditions
Initial Consultation Phase (0-7 days after payment)	100% Refund	No significant work delivered; project planning stage only
Design/Planning Phase (After initial concepts delivered)	70% Refund	Initial mockups/wireframes delivered; design work in progress
Development Phase (Active coding/development)	50% Refund	Substantial development work completed; functional features delivered
Testing/Review Phase (Near completion)	30% Refund	Project substantially complete; in testing or client review
Delivery/Completion Phase (Project delivered)	No Refund	Final deliverables provided; project handed over to client

2.2 Full Refund Scenarios (100% Refund)

You are eligible for a full refund in the following situations:

• Within 7 Days: Request made within 7 days of project initiation with no substantial work delivered
• Non-Delivery: We fail to start your project within the agreed timeframe without valid reason
• Service Unavailability: We determine that we cannot fulfill your project requirements due to technical limitations
• Duplicate Payment: Accidental duplicate charges or billing errors
• Unauthorized Transaction: Charges made without your authorization

2.3 Partial Refund Scenarios

Partial refunds are calculated based on work completed and will be provided in these situations:

• Client cancellation after project work has commenced (refund based on stage as per table above)
• Mutual agreement to discontinue the project due to changing requirements
• Significant delays on our part beyond agreed timelines (compensation varies)
• Service quality does not meet agreed specifications (case-by-case evaluation)

2.4 Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Project completed and delivered as per agreed specifications
• Client changes requirements significantly after development has begun (additional charges may apply)
• Cancellation request after final delivery and approval of the project
• Delays caused by client's failure to provide required content, feedback, or approvals
• Third-party service costs (domain registration, hosting, premium plugins, licenses, etc.)
• Client dissatisfaction due to unrealistic expectations not discussed during planning
• Client requests refund after project source code or files have been delivered
• Violation of our Terms of Service by the client

3. Project Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel their project at any time by providing written notice. The following terms apply:

• Notice Period: Provide at least 48 hours written notice via email
• Work Completion: We will complete any work currently in progress up to the cancellation date
• Deliverables: All completed work up to the cancellation point will be delivered
• Refund Calculation: Refund will be calculated based on the project stage as per our refund table
• Payment Settlement: Any outstanding invoices for completed work must be settled before cancellation

3.2 MyIndianow-Initiated Cancellation

We reserve the right to cancel a project under these circumstances:

• Client provides false or misleading information
• Client requests illegal or unethical services
• Client fails to make scheduled payments as per agreement
• Client is unresponsive for more than 14 days without prior notice
• Project requirements are beyond our technical capabilities

In case of cancellation by us, a full refund of any advance payment will be provided within 7 business days.

4. Milestone-Based Projects

4.1 Payment and Refund Structure

For projects divided into milestones, the following applies:

• Advance Payment: Typically 30-50% advance is non-refundable once work begins
• Milestone Payments: Each milestone payment is released upon approval of that phase
• Cancellation: If cancelled mid-milestone, refund is calculated based on work completed within that milestone
• Final Payment: Final 20-30% payment is due upon project completion and is non-refundable after delivery

5. Refund Process

5.1 How to Request a Refund

1. Submit Request: Send a refund request via email to support@myindianow.com with your project details
2. Include Information: Provide order/invoice number, project name, and reason for refund
3. Documentation: Attach any relevant communication or documentation supporting your request
4. Review Discussion: Our team will contact you within 2 business days to discuss your concerns

5.2 Refund Processing Timeline

Stage	Timeline
Request Acknowledgment	Within 24 hours
Request Review & Assessment	2-3 business days
Approval/Rejection Notification	Within 5 business days
Refund Processing	5-7 business days after approval
Bank Credit (varies by bank)	Additional 5-10 business days

5.3 Refund Method

Refunds will be processed through the original payment method:

• Credit/Debit Card payments → Credited to the same card
• UPI payments → Refunded to the same UPI ID
• Net Banking → Credited to the source bank account
• Digital Wallets → Refunded to the same wallet
• Bank Transfer → Refunded via NEFT/IMPS to provided account

6. Third-Party Services and Costs

These costs are paid to external service providers and cannot be recovered once purchased. Refunds (if applicable) will only include our service fees, not third-party costs.

7. Revision and Modification Policy

7.1 Included Revisions

• Each project package includes a specific number of revision rounds (typically 2-3)
• Revisions must be requested within the agreed project timeline
• Revisions should align with the original project scope

7.2 Additional Revisions

• Revisions beyond the included limit will incur additional charges
• Major scope changes are treated as new project requirements
• Additional revision fees are non-refundable once work begins

8. Project Delays

8.1 Delays by MyIndianow

If we fail to meet agreed deadlines due to reasons within our control:

• Minor delays (1-3 days): Project timeline extension with no penalty
• Moderate delays (4-7 days): 10% discount on final invoice or service credit
• Major delays (8+ days): 15-25% refund or substantial service credit at client's choice
• Extreme delays (30+ days): Client may request full project cancellation with refund based on work completed

8.2 Delays by Client

If delays occur due to client-side issues:

• Delayed feedback or content provision: Project timeline will be extended accordingly
• Extended inactivity (30+ days): Project may be considered abandoned with no refund
• No penalties for reasonable client delays if communicated in advance

9. Maintenance and Support Packages

9.1 Subscription-Based Services

• Monthly/Annual maintenance plans can be cancelled with 7 days notice
• Cancellation must be before the next billing cycle
• No refund for unused time in current billing period
• Access continues until end of paid period after cancellation

9.2 One-Time Support Services

• Emergency support fees are non-refundable once service is provided
• If issue cannot be resolved, full refund of the support fee will be provided

10. Dispute Resolution

10.1 Complaint Process

1. Contact our support team with your concerns
2. We will schedule a call/meeting to discuss the issue
3. We will provide solutions or alternatives within 3-5 business days
4. If unresolved, the matter will be escalated to management

10.2 Mediation

If a mutually acceptable solution cannot be reached, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.

11. Special Circumstances

11.1 Force Majeure

In cases of natural disasters, pandemics, government restrictions, or other unforeseeable circumstances beyond our control:

• Project timelines may be extended without penalty to either party
• Refunds will be evaluated on a case-by-case basis
• Communication will be maintained throughout the situation

11.2 Business Closure

In the unlikely event that MyIndianow ceases operations:

• All active projects will be completed or transferred to the client in their current state
• Refunds for incomplete work will be processed based on work completed
• Clients will receive all source files and project documentation

12. Policy Modifications

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be:

• Posted on our website with the updated date
• Communicated to active clients via email
• Effective immediately for new projects
• Applied to existing projects only with mutual consent

13. Legal Jurisdiction

This policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

14. Contact Information